Support

In case of safety-related emergencies, please do not use MeetPin and contact the appropriate emergency department, such as police or fire department.

使い方ガイドサービス状況

Contact support

Do not send passwords, SMS verification codes or invitation tokens.

Name (optional) Reply email address

Topic Subject Message

Device type (optional)Affected operation (optional)

App version (optional)Leave blank if unknown. Example: 1.0.0 (6) Device and OS (optional)

We use Cloudflare Turnstile to prevent automated submissions. Complete the check to send your inquiry.

Can't connect

With Safari etc. https://api.meetpin.app/health Open it and check if you can communicate. Try switching your VPN temporarily and trying both Wi-Fi and mobile connections.

Location not displayed

Allow MeetPin location from your iPhone's Settings and turn on precise location. Updates may be delayed when in power saving mode or inside a building.

Unable to participate using QR code

You cannot join with old invites or disbanded groups. Ask the host to display the latest QR code to check screen brightness and camera permissions.

I don't receive notifications

Check your device's notification settings, focus mode, and communication status. Open the app and check if the group is enabled and if the organizer is online.

Purchase/Restore

Sign in with the Apple ID you used to make the purchase and perform Restore Purchases. If the issue is not resolved, please also check your purchase history on the App Store.

違法・不適切なコンテンツの通報

メッセージを長押しして「このメッセージを通報」を選び、理由と状況を具体的に入力してください。対象メッセージは自動的に特定され、受付番号が発行されます。差し迫った危険がある場合は、アプリ外の緊急窓口へ連絡してください。

判断の確認・異議申立て

通報への判断理由の確認、判断への異議申立て、またはアプリ内から通報できない場合は、受付番号、対象箇所、理由、連絡可能なメールアドレスを記載してサポートへ連絡してください。再確認し、結果をお知らせします。